Quality Analytics
SCH-MGMT
Regardless of the industry (e.g., healthcare, finance, retail, etc.) organizations today face heightened regulatory pressures and higher customer demands for quality of products and services. This course provides an understanding of how to leverage data and analytics tools to obtain visibility into operational processes, identify quality issues before they become serious problems, evaluate cost of poor quality and to gain insights about how to drive continuous quality improvements and increase profitability.
Course Details
Winter 2024
This class is non-credit
Course Notes
UWW class; $75/term reg. fee + $925/credit. Refunds differ from Univ. day classes; see www.umass.edu/uww/resources/refund-policy.
2-credit option: In addition to the course requirements for the 1-credit version, students will have the opportunity to apply course material to a business scenario (deliverable will be in a format of a 3-5 page paper).
Open to Online MBA students.