Technology Support & Service
Technology Support & Service
Contact & Hours
TSS offers assistance to Isenberg faculty and staff for questions related to technology.
FAQs
TSS Frequently Asked Questions
Desktop.isenberg.umass.edu Help
TSS offers remote access virtual computer labs to Faculty, Staff, and students. In addition, Faculty, Staff & PhD's may access our statistical workstations, which are server-based systems that have large amounts of CPU and Memory resources.
Software & Services
TSS Software & Services
Policies
Policy for Purchasing Technology
Meet the Team
![Heather Cassidy](/sites/default/files/styles/tile_large_x2_500px/public/2023-05/H%20Cassidy.png?itok=XMsQ7QdN)
Heather Cassidy
Senior IT Lead
Jacob Desgres
Senior IT Support Technician
![Kasal_Daniel.jpg Kasal_Daniel.jpg](/sites/default/files/styles/tile_large_x2_500px/public/2020-00/Kasal_Daniel.jpg?itok=1AmqnT8T)
Daniel Kasal
Senior Systems Analyst
![Dennis Kelly](/sites/default/files/styles/tile_large_x2_500px/public/2023-05/Dennis%20K%20resize.png?itok=53MFjWJA)
Dennis Kelly
IT Support Technician
Sam Lord
Senior IT Support Technician
![Jose martinez](/sites/default/files/styles/tile_large_x2_500px/public/2023-05/jose%20martinez%20resized.png?itok=xeLomzXs)
Jose Martinez-Molina
System Administrator
![McGeoch_Ian.jpg McGeoch_Ian.jpg](/sites/default/files/styles/tile_large_x2_500px/public/2020-00/McGeoch_Ian.jpg?itok=icM6570d)
Ian McGeoch
Systems Analyst
![Norman-crop.gif Norman-crop.gif](/sites/default/files/styles/tile_large_x2_500px/public/2020-00/Norman-crop.gif?itok=Lyd636H2)
Jason Norman
Senior IT Support Technician
![Scott Radner](/sites/default/files/styles/tile_large_x2_500px/public/2022-04/S_Radner_22cropped.jpg?itok=FYc9CQnf)
Scott Radner
Senior Systems Analyst
Dale A. Starr
Associate Director