TSS Frequently Asked Questions

Reset your Exchange email password by logging into Spire and changing your password there.  This will affect your password for email, as well as your computer logon and other services that use your NedtID and password.

If your Exchange account has been locked due to multiple failed log in attempts, you can reset your password in SPIRE and unlock your account:

1. Log in to SPIRE.
2.  In the SPIRE Main Menu, go to IT Accounts > My IT Accounts, then click your NetID.
3. On the Account Detail page, click Change Password. A pop up message will appear confirming your password has changed. This will change your IT Account password and your IT Active Directory/Exchange account password.

If you have forgotten your Spire password: 

1. Go to Spire.umass.edu
2. Under IT Accounts (right side of the page), click Password & NetID Help
3. Follow the directions to reset your password
4. If you are unsuccessful,  you will need to go to the IT Help Center (A109 LGRC Lowrise, M - F, 8:30 a.m. - 5:00 p.m.) or the Learning Commons Technical Support Desk  (Lower level of the W.E.B. Du Bois Library) with a picture ID to reset your password

To connect to your office computer using Remote Desktop software:

You must first be connected to Global Protect VPN, see instructions in TSS Frequently Asked Questions

You will need the name of your managed computer. Email TSS if you don’t know your computer name.

On your home computer, open the Remote Desktop Connection App.

• Computer name uses this format: computer name.campus.ads.umass.edu

For example, if isom-tssxx is the name of your computer the computer name is isom-tssxx.campus.ads.umass.edu

• Username: CAMPUS\NetID

For example: CAMPUS\jsmith

• Password: use your Spire password
• Click on connect and you will be logged into your office computer.

If your home computer is a Mac, you will need to download the Microsoft Remote Desktop Connection App, then follow the above directions.

If you are Isenberg faculty/staff or an Isenberg PhD student, you can access our Statistical Workstation to run applications such as SPSS, SAS, Amos, STATA, Matlab, Microsoft Office and NVivo.

To use a Statistical Workstation from a managed computer:

1. Run the program VMware Horizon Client

• Click on the windows icon on your keyboard
• Type VMware Horizon Client
• Click on the VMware Desktop app icon

2. Click on the Statistical Workstations icon

To use a Statistical Workstation from an unmanaged computer:

1. ​Login to the Statistical Workstation: Open a browser (FireFox, Chrome) and go to this URL:

                      https://desktop.isenberg.umass.edu

2. Click on the Statistical Workstations​ icon

To access personal files while using a Statistical Workstation on an unmanaged computer, upload the files to your UMass Box account before logging into the Statistical Workstation.
After you log into the Statistical workstation, access your box account via a browser within the Statistical workstation.

Click here

Qualtrics is survey software used by the Isenberg School.  To get a UMass Isenberg Qualtrics account:

1. If you are an Isenberg faculty/staff/PhD or MBA student, contact TSS and ask for a Qualtrics Access Code.  
   • If you are an undergraduate student, you will receive instructions from your professor.
2. Go to the UMass Qualtrics login page
3. Click "Don't have an account?"
4. Fill in the requested information. Use the Access Code you received from TSS.
5. You will get an email from Qualtrics asking to verify your account.  

1. Navigate to https://isenberg.ypn.umass.edu in your web browser.

2.  login using your NETID and Password.

3. Click Download Mac 32/64 bit GlobalProtect Agent.

4. Run the downloaded file. You will need your computer's admin username and password to install.

5. Once the client has been installed, the Global Protect icon (picture of a globe) will appear in the menu bar at the top of your screen. Click the icon to set up the VPN connection.

6. Type isenberg-vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to Sign In with your NetID and password.

7. Once you are connected to the VPN, the Global Protect icon in the menu bar will display a white shield.

1. Navigate to https://isenberg-vpn.umass.edu in your web browser.

2.  login using your NETID and Password.

3. Click either 'Windows 32-bit' or 'Windows 64-bit', then download the file by clicking on more options icon, then download. Click RUN as soon as the file is done downloading.

**If you are not sure if you have 32 or 64 bit Windows, you can check by opening the Settings app and navigating to System/About.**

4. When the file has downloaded, the Global Protect installer will run. Follow the prompts from the installer and Click Yes on the User Account Control dialog. You may be prompted for your computer's admin username and password.

5. Once the client has been installed, the Global Protect icon will appear in the notification area in the taskbar at the bottom right of your screen. Click the icon to set up the VPN connection.

6. Type isenberg-vpn.umass.edu into the Portal Address field and click Connect. You will be prompted to sign in with your NetID and password.

7. Once you are connected to the VPN, the global protect icon in the menu bar will show a gray shield.

For an on-campus or online class:

Fill out the Spire form found in Spire > Faculty Home > Echo360 Request

For a one-time event:

Email TSS at tss@isenberg.umass.edu

You will be notified by email when your Capture has been scheduled. 

Legitimate messages are sometimes miscategorized as junk. Isenberg employees are seeing an increase in legitimate emails flagged as junk.

UMass IT has indicated this is due to the large volume of emails being sent. This email behavior is a departure from the amount and types of email tagged as junk that we experienced in the past.

It is important to:

1. Check your Junk Email folder regularly for miscategorized messages. How to use wildcards to find gems in your junk.

2. Mark legitimate items as not junk. This will teach spam filtering to sort legitimate conversations and senders properly in the future. How to

3. Add the Junk Email folder to your Favorites to more easily see when new messages have been categorized as junk. How to

4. Add Email addresses and domain names to your Safe Senders List. How to

Using Wildcard Operators to Quickly Search through Junk Mail:

Use a wildcard to help search for files and emails that match a pattern. For example, if you want to look for umass related emails, use the * wildcard to search:
        *@umass.edu
        *umass

Marking Messages as not Junk:

1. In Outlook, view your Junk Email folder by clicking Junk Email on the left side of the window.

2. Right-click the message, then click Junk Mail

3. Click Mark as Not Junk

Add the Junk Email folder to your Favorites:

1. In Outlook, right-click the Junk Email folder on the left side of the window

2. Click Add to Favorites

Safe Senders List:

Email addresses and domain names in the Safe Senders List are never treated as junk email. You can add email addresses and domains to the Safe Senders list to confirm you'll always receive their messages in your inbox.

1. Add email senders to the Safe Senders List

a. In Outlook, on the Home tab, click the Junk icon in the Delete group

b. Click Junk Email Options

c. Click on the Safe Senders tab

d. Click on the Add button

•  Add specific addresses.   For example: tss@isenberg.umass.edu
•  Add entire domains.        For example: umass.edu | isenberg.umass.edu

For more information about adding email senders to the Blocked or Safe Senders:

umass.edu/it/support/email/filter-junk-email-exchange

How to Access Documents in a OneDrive Account

https://www.umass.edu/it/support/software/howmovedocumentsanewonedriveaccount

Simplest method - Using the OneDrive web interface (Windows, Mac OS, Linux):

1. Navigate to onedrive.live.com in your web browser and click Sign In in the upper right.

• When prompted, enter your UMass email address. Click Next and enter your UMass password. (the same password you would use for Spire)

2. Upload files using the upload button.

3. Click the Download button in the upper left under your user name in the OneDrive web interface. Click OK on the dialog asking if you would like to save the file, and wait for the download to finish.

4. Once the download has finished, double click the downloaded .zip file to open it and extract all the files to a new folder.

(Mac OS)

(Windows) 

5. Sign out of the OneDrive web interface by clicking your name in the upper right and clicking Sign Out.

Using the OneDrive client (Mac OS):

*If you have already installed OneDrive on your mac, skip to step 7.*

1. Download OneDrive from the App Store by searching for OneDrive and clicking Install.

2. Type in your Apple ID and password if prompted to install the application

3. When prompted, enter your self-provisioned Microsoft Office 365 account email (your UMass email address) and then select Sign In.

4. Enter the password you set for your self-provisioned Office 365 account when prompted and select Sign In again.

5. Select Choose OneDrive Folder Location and select where you would like your OneDrive files to be downloaded to.

6. Leave Sync all Files and Folders in OneDrive checked and select Next.

7. Close the window and select the OneDrive icon ( ) in the Menu Bar.

8. Select the three dots at the right-hand side and select Preferences.

1. Select Account and then Add an Account.

1. Enter the account info for your new UMass Microsoft account (your NetID@umass.edu along with your SPIRE password) and follow steps 3-7 again.

     2. You should now have two OneDrive icons in your Menu Bar. Open the folder location you choose containing the synced items from your old account by clicking the OneDrive icon in the Menu Bar and clicking the folder icon.

1. Your OneDrive folder will open in a new window. Press Command + A on the keyboard to select all the files, then Command + C on the keyboard to copy all the files.

     2. Click the other OneDrive icon in the Menu Bar and repeat step 11 to open the new OneDrive folder. Press Command + V on the keyboard to paste all the items into your new OneDrive folder. You will see a circle appear over your OneDrive icon as the files upload.

Using the OneDrive client (Windows):

*If you already have OneDrive for Windows, skip to step 5.*

1. If you do not already OneDrive set up on your computer, download and install the OneDrive for Business client

• Wait for the download to finish, and then run the downloaded installer.

2. Right click the OneDrive icon in the notification area of the Taskbar and click Settings, 

• Navigate in your web browser to portal.office.com
• Log in using your self-provisioned Microsoft Office 365 account info (your UMass email address and the password you set for your self-provisioned Microsoft Office 365 account)
• Select Sign In. Click Install Office Apps in the upper right and then click Office 2016.

3. In the Account tab, if the email shown at the top of the window is NOT your UMass email address:

On the next screen, make sure that Sync all files and folders in OneDrive is checked, and click Next.
 

       4. Repeat the steps under Step 3 using your new UMass Microsoft account (your NetID@umass.edu along with your SPIRE password) to add your new account. You should now see at least two OneDrive icons in the notification area of the Taskbar.

      5. Open both of your OneDrive folders by right clicking the icon in the notification area of the Taskbar and clicking Open your OneDrive... folder.

      6. Your OneDrive folders will open in new windows. Click on the folder with the files from your old account and press Control + A on the keyboard to select all the files, then Control + C on the keyboard to copy all the files.

      7. Click on the folder for your new OneDrive account, and press Control + V on the keyboard to paste all the items into your new OneDrive folder. Wait for all items to upload (view progress by clicking the OneDrive icon in the taskbar).

      8. Once all items are uploaded to your new OneDrive account, right click the OneDrive icon in the notification area of the taskbar, and click Unlink this PC in the account tab under your old UMass Microsoft Account.

Eduroam is the secure wireless access for the UMass campus.It is an encrypted, world-wide roaming access service developed for the international research and education community.  In order to connect to Eduroam, you will need to download and install software called XpressConnect on your self-managed computer or device. You will only have to set this up once, and you will automatically connect to wireless when you are on campus.  Other campuses are also using Eduroam, so you might be able to connect to their wireless networks when you are visiting other schools.

Once the software has been installed, you will be prompted for your username. For the username, use NetID@umass.edu. For instance:

jsmith@umass.edu

Do not run the XpressConnect software on your managed Isenberg computer. If you have problems logging into Eduroam, try adding @umass.edu to your NetID. If that doesn't work, contact TSS.

Contact Lynda Vassallo in Room 228.  Please return your old ink cartridge for recycling.

Fall 2023: All Online MBA courses will be taught using Canvas and we encourage the use of Canvas for all courses.  

Spring 2024: All Isenberg undergraduate and graduate classes will be offered in Canvas by spring 2024.
 

For fall, winter or spring Canvas courses, choose from these 2 options:

1. Concierge Migration: Most instructors have Blackboard content they want to use in Canvas. UMass will provide a concierge service to help migrate your course. The concierge migration service will copy your Blackboard course to Canvas and then will manually organize and fix any issues.
   1. For fall courses, you must fill out a Course migration request by Friday, June 16, 2023. Your course will then be ready on August 1st. If you miss the June 16 deadline the concierge service will NOT be available to you for fall.
       
   2. For spring courses, fill out the Course migration request by mid-December.  
       
   3. For winter courses, we don’t have a deadline yet, but the sooner you fill out the Course migration request, the sooner your course will be ready.

2. Build a course with a blank course shell: If you are creating a new course or you want to build a course from scratch, request your Canvas course in Spire: Directions to request Canvas course shells.

Note: The IDEAS group does not recommend simple Content-Copy Migration without the concierge service for Isenberg courses, as some content does not copy over from Blackboard with this method.

Resources

You can begin learning Canvas anytime.

1. Attend a live training Canvas Workshops & Webinars
2. Explore Canvas on your own: On-Demand Canvas Training Courses
3. Practice Canvas. Every instructor has a sandbox course available for use today. The sandbox includes recommended templates, icons and banners.
4. Canvas Transition Plan at UMass  https://www.umass.edu/provost/lms-transition
5. Technical Questions about how to use Canvas: UMass is paying for 24/7 support from Canvas.
   1. Canvas Support Hotline  +1 (855) 219-3080
   2. Chat with Canvas Support (Faculty)
6. Technical Questions specific to UMass, the concierge service or questions about instructional design, contact IDEAS
   1. instruct@umass.edu to ask a question or make an appointment
   2. Drop-in the IDEAS Zoom room from 10-3 Mon – Fri
       https://umass-amherst.zoom.us/j/924709736