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Hospitality Merchandising

HT-MGT

The purpose will be to expose the student to the variety of marketing, advertising and promotion techniques and theories that serve to attract business and attention to hospitality products, services and experiences. Topics covered include the market environment in which the firm(s) operates including the communication principles and objectives; and their effective application to the selling and merchandising of hotels, restaurants, tourist and recreation attractions. Topics covered will include review of introduction to hospitality sales and marketing; the role of advertising and promotion in hospitality marketing, analyzing the communication process, developing an integrated marketing communications program in a hospitality setting, including promotional tools to special target markets. Prerequisite: HT-MGT 100.

Course Details

Spring 2025

This class is non-credit

Revenue Management

HT-MGT

A hybrid course focusing on strategic decision making related to revenue management in the hospitality industry. Revenue management has become an increasingly important area of decision-making for managers today. This course should improve your understanding of basic principles and practical tools for customer-centric revenue management as applied to services - particularly hotels and restaurants. Several high-impact revenue drivers will be covered. Emphasis will be placed on issues such as forecasting, differential-pricing, price management, and revenue optimization strategies.

Course Details

Spring 2025

This class is non-credit

Global Perspectives in Food Service

HT-MGT

Explore the history of food and it?s influence on present day culinary trends. Investigate international cuisines and food traditions. Provide competent service to guests from diverse cultures, religions, and ethnicities. Learn how to plan menus and events for special occasions.

Course Details

Spring 2025

This class is non-credit

Beverage Management

HT-MGT

Introduction to wines, beers, and spirits. The identification of various types of beverages; their origin, production, and availability. Emphasis on the buying, pricing, control, storage, promotion, and selling of beverages in the hospitality industry. All students must be 21 years of age by the first day of class in order to participate. Proof of age will be required on the first day of class.

Course Details

Spring 2025

This class is non-credit
Course Notes
Must be of 21 years of age at time of Registration to Enroll. Enrollment in this course is by Department Consent. Isenberg students should submit a request using the HT-MGT Override Form found here: https://www.isenberg.umass.edu/programs/undergraduate/on-campus/majors/htm/resources Non-Isenberg students should submit a request using the Isenberg Course Override for Current UMass Students found here: https://www.isenberg.umass.edu/programs/undergraduate/on-campus/advising/plans-and-forms.

Beverage Management

HT-MGT

Introduction to wines, beers, and spirits. The identification of various types of beverages; their origin, production, and availability. Emphasis on the buying, pricing, control, storage, promotion, and selling of beverages in the hospitality industry. All students must be 21 years of age by the first day of class in order to participate. Proof of age will be required on the first day of class.

Course Details

Spring 2025

This class is non-credit
Course Notes
Must be of 21 years of age at time of Registration to Enroll. Enrollment in this course is by Department Consent. Isenberg students should submit a request using the HT-MGT Override Form found here: https://www.isenberg.umass.edu/programs/undergraduate/on-campus/majors/htm/resources Non-Isenberg students should submit a request using the Isenberg Course Override for Current UMass Students found here: https://www.isenberg.umass.edu/programs/undergraduate/on-campus/advising/plans-and-forms.

Restaurant Operations Management

HT-MGT

Analysis of factors affecting food production and service in the food service industry emphasizing adherence to food quality and service. Evaluation of food products and commercial equipment. Planning and coordinating food production activities.

Course Details

Spring 2025

This class is non-credit

Restaurant Operations Management

HT-MGT

Analysis of factors affecting food production and service in the food service industry emphasizing adherence to food quality and service. Evaluation of food products and commercial equipment. Planning and coordinating food production activities.

Course Details

Spring 2025

This class is non-credit

Restaurant Operations Management

HT-MGT

Analysis of factors affecting food production and service in the food service industry emphasizing adherence to food quality and service. Evaluation of food products and commercial equipment. Planning and coordinating food production activities.

Course Details

Spring 2025

This class is non-credit

Entertainment Management

HT-MGT

An introduction to the entertainment industry for those students looking to pursue a career in the field of entertainment. Aim is to provide students with a basic understanding of the business of entertainment, focusing on the following segments: Film, Television, Radio, Theatre, Music, Travel/Tourism, and Sports. While the primary focus of the course is on the entertainment industry and how it relates to hospitality and tourism, students will also gain the tools to effectively manage and lead, organize, and market within the industry segments. Additional topics covered will include artist management, concert tour productions, publicity, contracts, branding, merchandising, trends and the internet. The course will also expose students to the social, economic and financial characteristics of the industry.

Course Details

Spring 2025

This class is non-credit

Meeting, Convention and Exposition Management

HT-MGT

Explore the vast array of meetings, conventions, and expositions. Learn the different venue types, approaches, and management group gatherings. Identify the role of convention and visitor bureaus, destination management companies, and service contractors.

Course Details

Spring 2025

This class is non-credit
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