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“You can’t eliminate risk,” Vega emphasized, “but you can mitigate it through effective pre-crisis planning, rehearsing, and anticipation of potential crises and their ripple effects. You can never be totally prepared, she added, but you can manage by compartmentalizing your emotions and staying calm. It’s critical to anticipate the likely chain of events and to keep a log of the events as they unfold. And, of course, keep your team informed, and direct them to safety.”